Our strong commitment is to providing excellent service to all of our customers and visitors of www.chelseatours.com, including respecting visitors/clients privacy. We will formally and only request information at a time we need them to personally identify you or allows us to contact you.  Generally this information is requested when making reservations; when requesting a particular service etc. You agree to provide correct and up to date information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

We will use your information to identify you over our website or email on issues related to reservations, to provide services to you via our website. We will also use your information to inform you of new features, services, special offers and products (Only according to your prior consent to receiving such marketing materials from us); to help us process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.

We shall be entitled to disclose personal information if strictly required to do so (a) by the applicable governing law (b) to safeguard and defend our rights or property, and (c) for the purposes of issuing the information to relevant employees and/or third parties like hotels, transporters and other who assist us in delivery the services to you and thus need to identify you personally in order to render a proper and efficient service to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by the same privacy policy in relation to your personal information handling.

We hope that you are aware that some sensitive information and data are automatically collected through the ordinary function of the internet servers and through the use of “cookies.” “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the website and allow a website to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our Websites.

Whilst we are of intent to take reasonable measures to keep personal information about you confidential, we shall however not be liable for any loss or damage, suffered as a result of the disclosure of such information beyond the reasonable control of us.

We will on our level best:

  • Keep your personal information strictly confidential;
  • Quickly inform you if we become aware of any unauthorized use, disclosure or processing of your personal information;
  • Give you upon request from you verifiable evidence of our client information privacy compliance and
  • Upon request from you, we will promptly return or destroy any and or all of your personal information under our possession.

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.